Selling on CREOATE

How to Optimise Your CREOATE Store

CREOATE was built to help independent businesses thrive. So whether you’re already selling wholesale through CREOATE, or if you’re thinking about getting started, read up on our top tips for getting the most out of your online CREOATE store.

Referrals on CREOATE: Everything You Need to Know

As a seller, we know you’re dealing with orders from multiple platforms all at once. By moving your existing retail relationships to CREOATE, you can minimise the time you spend in spreadsheets, and maximise the time you spend doing what you do best.

How Does Selling on CREOATE Work?

Welcome to CREOATE! We’re a wholesale marketplace designed to help independent businesses thrive. We’re helping over 6,000 brands sell their products directly into independent retailers across Europe and the US. But how does selling on CREOATE work?

How does commission work?

We take 20% commission on a retailer’s first order with you and 15% on reorders (excl. VAT). If you successfully refer your existing stockists and retail contacts, you will never pay commission on orders from them made through CREOATE.

See all Payment & Invoicing FAQs >

How does shipping work?

We (or your buyer) covers the cost of shipping your order, and we even arrange for it to be collected for you. If you’d prefer, you can arrange to self-ship your orders.

See all Shipping FAQs >

How do I add products to my store?

Log into your dashboard and click on the Products option on the left. You will then see that in the right hand corner there is the option to ‘Add products’. Click on this option and you will be able to add all products you would like listed on your storefront. Please fill in the mandatory fields in order for each product to be saved correctly, including at least one image, and don’t forget to hit ‘Save’. The product will then show up in ‘Drafts’ until you set it live.

See all Account FAQs >

How do I amend an order?

If you need to amend an order, you have the following options:

Items out of stock: Suggest a replacement to your customer using the order modification option within the customer’s order. If no replacements are available, change the quantity of the item to 0 or if the customer declines, choose ‘Request a Refund’ in your Order Dashboard.

Adding more items to an existing order: Sometimes your suggestions on alternative options result in additional items needing to be added to an order. The order may be amended if it has not yet been fulfilled, so please make sure this is addressed with our customer success team on Live Chat while the order is still in processing status.

All modifications are subject to your customer’s approval, and please allow up to 48h for them to reply. If they don’t, our customer success team can help — just reach out to us via live chat.

See all Orders FAQs >

Can I join if I sell on other platforms like Amazon or Etsy?

Yes, you can still join CREOATE if you sell across other platforms.

See all General FAQs >

International Women's Day: Celebrating Inspiring Female Entrepreneurs

At the time of writing, 36% of the brands on CREOATE are female-founded. As a brand co-founded by our very own inspiring female entrepreneur, Ashley Horn, we're more than a little bit passionate about highlighting women-owned businesses.

Meet the Maker Creoate

10 Women-Founded Brands You Should be Stocking in 2025

According to The World Economic Forum, women business owners make up just one-third of entrepreneurs globally. At CREOATE we’re proud to be able to host a platform to support those amazing women entrepreneurs. So, here’s our round-up of female-founded brands from a range of different categories....

Meet the Maker